Shipping & Returns

Learn more about our shipping process, delivery timelines, and easy return policy for a worry-free shopping experience.

Shipping Information

📦 Processing Time

All orders are processed within 1-3 business days. You will receive a confirmation email once your order is shipped.

🚚 Delivery Time

• Within Pakistan: 3-7 business days
• International Orders: 7-14 business days (varies by location)

💰 Shipping Charges

• Within Pakistan: Flat rate of PKR 200
• International Shipping: Calculated at checkout

🔍 Tracking Your Order

A tracking number will be provided once your order is dispatched so you can monitor your delivery status.

Return & Exchange Policy

🔄 Easy Returns

We offer a hassle-free 7-day return or exchange policy for all customers within Pakistan.

Returns are accepted only if the product is unused, unworn, and in its original packaging.

❌ Non-Returnable Items

• Custom-made jewellery
• Sale or discounted items
• Earrings (due to hygiene reasons)

💬 How to Request a Return

To initiate a return, contact us at support@hirajewellerystore.com with your order number and issue details.

⏳ Refund Processing

Refunds are processed within 5-10 business days after we receive and inspect the returned product.

Damaged or Wrong Product?

If you receive a damaged or incorrect item, please reach out to us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.